Our Customer Service Charter outlines our full commitment to providing excellence across every interaction you have with us, and sets out the standards for quality, timely and accurate services for all customers to make it as easy as possible for you to do business with us. Through our 24hour call centre, we provide quality service and professional assistance for all your needs.

Relationship Management

Management of the relationship with our clients is a high priority. Hence from the point of onboarding AAR schedules a series of interactions with the scheme administration, as well as the members of the scheme whether in Kampala or upcountry, in a format that is convenient to the client, whether during department meetings, staff retreats or general staff meetings. During these sessions health tips, and education is imparted, as well as the benefits of the scheme and how to access services. Most often a member of the medical team is in attendance to address medical queries and if possible onsite medical check ups can be carried out. The key contact people for the account who would be in day to day contact with the client are the Account Handler and the Relationship Manager. These are supported by a Customer Care Officer, Business Development and Customer Care Manager.

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