AAR Insurance is one of the leading medical and general insurance companies in Kenya, providing innovative underwriting solutions to individuals, families and businesses.
We currently serve over 200,000 customers in Kenya. Our current strategic focus entails growing our market strength via digital innovation while aggressively pursuing emerging opportunities in under-served segments like SME and micro insurance.
We are currently looking for dynamic and creative talent to fill the below vacant role in Nairobi, Eldoret and Kisumu.
RELATIONSHIP MANAGER
Overall Purpose of the Job
Reporting to the Manager – Business Retention, the Relationship Manager is responsible for maintaining Customer Service levels within the stipulated quality standards.
Key Responsibilities
- Implement retention benchmarks for assigned portfolio within the SLA provisions and guidelines
- Complaints and Query Management – Receive and Resolve client issues and provide feedback in a timely manner
- Scheme Performance Management – Generation of Utilization reports, Percentage of use reports, scheme reports and Member statements.
- Reporting and Management of Hospitalization/Admissions in liaison with Care Managers.
- Manage Claim Reimbursements in conjunction with Claims department and ensure Reimbursement Cheques are delivered to clients.
- Members Engagement – Extend courtesy Calls to members on various activities – Satisfaction Surveys, Post Hospitalizations etc.
- Receive and dispatch client documents and monitor receipt.
- Communicate pertinent information to the clients on a regular basis.
- Compile weekly, monthly, quarterly and annual reports as required.
- Monitoring and evaluation of compliance with operating standards of the company.
- Identify and recommend process improvements to enhance Customer Satisfaction.
- Any other duties as assigned by the supervisor.
Education, Experience & Competencies
- Holders of a Bachelors’ Degree in Commerce or any Business-related course from a recognized university.
- Professional Insurance Certification such as Diploma in Insurance, ACII.
- At least 3-5 years’ experience in Relationship Management and Customer facing role with good performance track record in Insurance Industry.
- Knowledge in medical and General Insurance underwriting.
- Proficiency in: Word, Excel, PowerPoint
- Good interpersonal (people) skills, excellent organization and communication skills, team player with ability to network and negotiate effectively.
If you meet the above requirements and wish to be part of our vibrant team, please send your application letter and updated CV attaching any testimonials to the email address hrdesk@aar.co.ke.
At AAR Insurance, we are an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, gender and age.
Your application should reach us by 31st July 2025.